Returns & refunds

Damaged in transit, a print defect, the wrong item or the wrong size sent, or a parcel that never arrives — we replace it or refund it. Photos help us fix the underlying problem with the printer.

[Placeholder — pending legal review] Claim window in days, currently configured at 30 days from delivery.

Because items are made to order we can't resell them, so these are handled case by case. Reach out and we'll do what we reasonably can.

Orders can be cancelled at no cost until production starts.

Open your order and choose "Help with this order". Tell us what happened and add a photo if the item arrived damaged or misprinted. Straightforward cases are resolved immediately; anything unusual goes to a person.

When an item is refunded, the community share and creator share recorded for that item are reversed. Historical records are never deleted — reversals are added as new ledger entries so the trail stays auditable.

[Placeholder — pending legal review] Whether original shipping is refunded, and the treatment of taxes and duties.